Call Center
What is a Call Center?
A call center is a business area in an organization or an outsourced facility that uses sophisticated communications technology to perform high volume call-handling services that include:
- Customer support
- Operator and/or directory assistance services
- Multilingual services
- Credit related services
- Inbound and/or outbound telemarketing
- Fulfillment services
- Reservation services
What is Outsourcing?
Outsourcing is a mechanism by which a business contracts with an external provider to manage or maintain specific non-core business areas.
What is Call Center Outsourcing?
A business contracts with an external provider to perform high volume call-handling services that can include:
- Customer support
- Operator and/or directory assistance services
- Multilingual services
- Credit related services
- Inbound and/or outbound telemarketing
- Fulfillment services
- Return Material Authorization (RMA) services
- Reservation services
Dieying provides Call Center Outsourcing services that include:
- Computer help desk support
- Fulfillment services
- RMA support
- Multilingual services
