Dieying's Help Desk Staff

Uses phone, e-mail, the Internet, Virtual Private Networking (VPN), and Fax to interact with customers and deliver a positive experience that builds long-term customer relationships.

• Help Desk Consulting
• Customer satisfaction programs
• RMA support
• Pre and post sales support
• Assistance with custom/vertical and office productivity/utility applications
• Support for computer hardware, networking, Internet, wireless, dial-up, and DSL
• Equipment repair
• Customized web site support

Dieying provides custom help desk solutions that incorporate skills/knowledge-base call routing and distribution. Our in-house developed call tracking and management system is Web based, uses Microsoft SQL Server, and enables us to provide customizable solutions that include branding and reporting options. We also offer client's the capability to monitor their specific customer support data